The Tickets, Projects & Releases app helps you efficiently manage your Salesforce org and simplifies your change mangement process. With Tickets, you'll be able to support inbound requests, enhancements and issues. Collaborate right on Tickets to help get quick resolution and drive projects to completion. Best of all users can submit Tickets through Email, Salesforce on the web, or through the Salesforce1 mobile app.
Projects and Releases allow you to prioritize, track and manage your Salesforce roadmap through a crisp change management process.
The Ticket Wizard helps guide users through their data entry, making sure you have the right details to triage Tickets.
Add additional collaborators with ease. Use Chatter for quick and efficient communication, both on the web and with mobile.
Standard metrics help you keep track of your workload and priorities.
Manage your Roadmap, Projects and Releases. Tie Tickets to both Projects and Releases for crisp end to end visiblity.