Tickets, Projects & Releases Salesforce.com Change Management

The perfect change management companion for Salesforce.

The Tickets, Projects & Releases app helps you efficiently manage your Salesforce org and simplifies your change mangement process. With Tickets, you'll be able to support inbound requests, enhancements and issues. Collaborate right on Tickets to help get quick resolution and drive projects to completion. Best of all users can submit Tickets through Email, Salesforce on the web, or through the Salesforce1 mobile app.

Projects and Releases allow you to prioritize, track and manage your Salesforce roadmap through a crisp change management process.

Feature

Guided Entry

The Ticket Wizard helps guide users through their data entry, making sure you have the right details to triage Tickets.

Feature

Collaboration Through Chatter

Add additional collaborators with ease. Use Chatter for quick and efficient communication, both on the web and with mobile.

Feature

Metrics

Standard metrics help you keep track of your workload and priorities.

Feature

Prioritize and Track

Manage your Roadmap, Projects and Releases. Tie Tickets to both Projects and Releases for crisp end to end visiblity.